In this episode, Jason explains what he means by using email only for external communication. His goal is to reduce slow, batched communication and move teams toward faster, clearer channels whenever possible. Jason explains why internal teams should rely more on tools like Microsoft Teams, ClickUp, Asana, Monday.com, radios, and direct meetings instead of defaulting to email. He also clarifies that "external only" does not mean emailing everyone outside your immediate office, it means using email selectively when faster communication channels are not practical and documentation is genuinely needed.
What you'll learn in this episode:
Why email can create delays, batching, miscommunication, and unnecessary administrative work.
What "external email only" actually means inside a Lean communication system.
How internal teams can use faster communication channels instead of relying on inboxes.
Why even external contacts should be moved to quicker communication methods when appropriate.
Are you using email because it is truly the best communication method, or simply because it has become the default?
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