In this episode, we explore concepts of leading an Account Management team with Brooke Feldman, SVP Operations and Client Success at Arrive, a global provider of parking and city management solutions. We discuss:

  • Biggest mindset shifts to move to leadership
  • Qualities to look for when hiring account managers
  • Creating confidence within the team
  • Balancing revenue andr relationship pressures
  • Operating cadence
  • And more!

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