Send us Fan Mail
Welcome to the Laundromat Resource Podcast! In today’s episode, host Jordan Berry sits down with a seasoned, yet anonymous, owner who’s achieved impressive success in New York City’s ultra-competitive laundromat and dry cleaning scene. This guest pulls back the curtain on what it really takes to build and operate profitable laundry businesses amid sky-high rents, tough competition, and the ever-shifting pulse of Manhattan.
You’ll hear candid stories about acquiring zombie mats, handling accounts receivable, navigating challenging commercial clients, and the invaluable lessons learned from early mistakes. Plus, discover a countercultural business model focused on human connection and top-tier customer service—delivering six-figure returns from a tiny footprint. Packed with practical strategies, hard-earned wisdom, and actionable advice, this episode is a must-listen for anyone looking to buy, run, or scale their first—or next—laundromat.
In this episode, Jordan & Guest Discuss:
00:00 Understanding the laundromat business
06:31 Customer turnover in Manhattan
13:44 Researching laundromats and making first purchase
15:28 Spending on unnecessary upgrades
23:49 Managing dry cleaning finances
29:52 Challenges of Starting a Laundromat
32:15 Managing laundromat services and clients
40:08 Running a laundromat from afar
46:21 Focusing on business acquisitions
52:05 Simplifying laundromat payment system
56:16 Neighborhood laundromat business model
01:00:04 Customer service and machine tutorials
01:04:29 Operating systems staying old school
01:13:31 Buying and managing a laundromat
01:17:12 Handling customer complaints
01:21:35 Avoid these laundromat buying mistakes
01:26:28 Networking with industry experts
01:31:48 Consultants in laundromat Facebook groups
01:40:56 Networking in the laundry industry
01:43:25 Combatting loneliness in New York
01:47:00 Weekly action challenge outro
Free Strategy Zoom Call with Jordan:
https://calendly.com/laundromatresource/free-strategy-call?back=1
🔗 Resources and Links:
Show Notes
Connect With Us
YouTube
Instagram
Facebook
LinkedIn
Twitter
TikTok
