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Welcome back to the Laundromat Resource Podcast! In episode 254, host Jordan Berry is joined once again by industry veterans Chuck Post and Chris Mason of PBI Laundry Consulting. With over 60 years of combined experience, Chuck and Chris share invaluable, practical insights into laundromat ownership, operations, and scaling your business in today’s rapidly evolving industry. They discuss new trends in technology, customer service, and market strategies, as well as their upcoming free workshop series designed to help both new and existing owners succeed. Whether you’re just getting started or looking to optimize and grow, this episode is packed with actionable gems to help you upgrade your laundromat business for the future. Don’t just listen—pick one thing and put it into action!
In this episode, Jordan, Chris Mason & Chuck Post Discuss:
00:00 Starting free workshops for owners
06:11 Expanding Laundromat Capacity and Experience
12:43 Expanding laundromat services
17:13 Appealing to higher-income families
21:49 Pricing strategies and competitor analysis
29:32 Evaluating store capacity and revenue
35:53 Challenges of Business Growth
41:22 Challenges in the laundromat industry
46:34 Adjusting pricing and customer retention
51:44 Balancing automation and customer service
58:07 Understanding Store Market Reach
01:05:40 Improving parking and store appeal
01:11:30 Seeking professional guidance
01:14:06 Appreciation for industry leadership
Connect with Chris Mason & Chuck Post
Free Strategy Zoom Call with Jordan:
https://calendly.com/laundromatresource/free-strategy-call?back=1
🔗 Resources and Links:
Show Notes
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