She shares a simple approach: use the person’s name, notice a specific contribution and explain why it worked. Why saying “You’re brilliant” can be difficult to accept, particularly for people whose confidence has not caught up with their ability, and how more precise recognition gives them evidence of their own capability.
Penny also looks at when public praise can lift the whole team, why recognition does not need to be distributed like a rota and how remote managers can make people feel seen in a message or video call.
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