In this extra episode of Leaders in Finance, Jeroen Broekema speaks with Ralph Hamers, former CEO of ING and UBS, about his book Do Your Thing: Lessons from Banking’s Biggest Digital Transformation. Recorded live at the Dutch Banking Association in Amsterdam.

Ralph wanted to turn ING into a tech company with a banking licence. It took seven years, plenty of persistence and saying no to promising business opportunities. He shares what worked, what went wrong and why, as CEO, he even got involved in the colours of bank cards.

Jeroen and Ralph also discuss AI, competition from fintechs and Europe’s dependence on American technology. And how is life after UBS? Ralph is keeping busy with a portfolio of roles at growing companies. The title matters less to him than the chance to get his hands dirty.

Book discussed: Do Your Thing: Lessons from Banking’s Biggest Digital Transformation by Ralph Hamers.

Further listening: Jeroen Broekema previously spoke with Ali Niknam about founding bunq and his life as an entrepreneur. You can also read the transcript of that conversation.

Leaders in Finance is supported by EY, Duna, Mogelijk Vastgoedfinancieringen and Lepaya.

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