Jack Hope, Owner of Hope Plumbing, Heating & Air Conditioning, joins the VIP Room to break down the journey from a small plumbing company to a business that did roughly $62M in 2025 and is pacing toward $75M.
Jack shares how he and his partner started Hope Plumbing, the pivotal role Nexstar played in helping them build systems and scale, and why they spent years focusing almost exclusively on plumbing before expanding into HVAC and, more recently, electrical.
The conversation dives into the strategy behind dominating specific neighborhoods, why old-school tactics like door-to-door canvassing still work, how to know when it's time to add another trade, and why Jack believes having the right people in the right positions becomes the biggest growth lever once you reach scale.
He also shares his most underrated and overrated KPIs, why he believes average ticket can be overrated, and the importance of building trust with customers instead of simply maximizing every individual call.
Timestamps
00:00 – Intro & Meet Jack Hope
03:30 – Building Hope Plumbing From the Ground Up
07:00 – The Early Days & Learning From Mistakes
11:00 – The Nexstar Turning Point
15:00 – How Hope Took Over Its First Market
19:00 – Why Door-to-Door Canvassing Still Works
23:00 – “Win One Zip Code at a Time”
27:00 – Why They Stayed Focused on Plumbing
31:00 – Going From $2M to $60M+ in Plumbing
35:00 – Adding HVAC Through Acquisition
39:00 – Why Electrical May Be Easier Than HVAC
43:00 – The Opportunity in the Electrical Market
46:00 – What’s Broken in Home Services?
48:00 – The Health of the Trades Workforce
50:00 – Jack’s Rapid-Fire Growth Questions
51:00 – Best Growth Lever Under $10M vs. Over $50M
53:00 – Most Overrated & Underrated KPIs
55:00 – Jack’s Advice for Growing Home Services Businesses
56:30 – Final Thoughts & Outro
Thank you to our sponsors!
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