Episode 343: Empathy is not just about feeling someone else’s emotions—it can shape how we communicate, lead our teams, serve customers, and respond when someone needs help.

In the second of this series, Lori and Vonda explore the three types of empathy: cognitive, somatic, and compassionate. They break down how each one appears in everyday flower shop situations, from helping an overwhelmed customer and responding to a delivery complaint to supporting a grieving family or stepping in when an employee is falling behind.

They also discuss the risks that come with each type of empathy, including manipulation, emotional exhaustion, burnout, and creating dependency instead of growth. Through personal stories, flower shop examples, and plenty of honest conversation, Lori and Vonda explain how empathy works through the head, the heart, and the hands—and why healthy boundaries matter.

This episode will help you recognize the empathy you already use, understand your natural tendencies, and become more intentional about how you connect with your customers, employees, and community.

Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör Vonda LaFever & Lori Wilson. Innehållet i podden är skapat av Vonda LaFever & Lori Wilson och inte av, eller tillsammans med, Poddtoppen.