Episode 339:  In this episode, Vonda and Lori explore a surprising truth about leadership: knowing better doesn’t always mean doing better. Drawing from recent research on behavior change, Lori unpacks why people resist advice, struggle to adopt new habits, and often become defensive when faced with feedback.

The conversation dives into the role of empathy, psychological safety, cognitive overload, and communication in creating meaningful change within teams. Lori shares the BRIDGE framework—a practical approach to helping employees grow through trust, collaboration, accountability, and ongoing dialogue.

Whether you’re managing a flower shop, leading a team, or simply trying to influence positive change in others, this episode offers valuable insights into how people learn, grow, and ultimately transform.

Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist

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