AI spending continues to hit record highs, yet most organizations are still struggling to translate that investment into better work. In this conversation, David Rice sits down with Ofir Bloch of WalkMe to unpack the findings from the State of Digital Adoption 2026 report and explore why the problem isn't model capability—it's everything surrounding it.
From the massive disconnect between what executives believe employees experience and the reality of day-to-day work, to the growing importance of contextual support and workflow orchestration, this episode argues that the companies seeing results aren't necessarily using the smartest AI. They're removing friction faster than everyone else.
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