HR Insights: AI, trust and the future of human-centred work

In this episode of the HR Insights Podcast, Stuart Elliott is joined by Marc Ramos, Chief Learning Officer, Harvard Learning Innovation Lab Fellow and MIT-trained AI strategist, to explore how organisations can approach AI adoption without losing sight of the people behind the technology.

The conversation looks at the growing tension between AI-driven efficiency and employee trust, why some businesses may be moving too quickly into implementation, and how leadership communication can shape whether employees feel included or threatened by change.

From trust and transparency to cognitive overload, workplace culture and the future of human connection, this episode offers practical insight for HR, talent and learning leaders navigating AI transformation inside their organisations.

Key timestamps:

• 01:06 - Introduction to AI and Learning Development
• 03:58 - The Current State of AI in Business
• 07:02 - Leadership and AI Implementation
• 09:49 - The Spectrum of AI Adoption
• 13:08 - Risk and Reward in AI Investments
• 15:55 - Communication Strategies for AI Adoption
• 18:56 - Change Management and AI
• 22:00 - The Role of Trust in AI Acceptance
• 25:34 - Trust and Society's Insular State
• 29:19 - The Leadership Gap in Trust
• 33:10 - Human Agency and Cognitive Traps
• 37:27 - AI's Impact on Human Connection
• 42:41 - A Human-Centric AI Strategy

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