Nobody has the script: What Improv teaches leaders about working without certainty

Companies are pouring money into AI to make work faster and more predictable, but the world keeps producing uncertainty anyway. Mary Lemmer, who works at the intersection of improv, leadership, and organizational behavior, joins Kristina to talk about why the systems built to reduce risk often end up punishing the very experimentation that innovation depends on. She explains how applied improv trains people to stay functional when there's no playbook, what "yes, and" actually means when your boss hands you a project you disagree with, and why a leader's ability to regulate their own reaction matters more than having the answer.