Thomas Hill, Senior Director of Digital and Commercial AI Enablement at Danaher, joins Kristina Podnar to share what it takes to build an enterprise commercial AI program from scratch across 15+ operating companies. From unifying eight million contacts and three million customers into a governed golden record, to navigating GDPR and cross-company data sharing, to embedding policy directly into the agentic orchestration layer, Thomas explains why the hardest part of AI isn't the AI — it's the data readiness, stakeholder alignment, and work redesign that make it trustworthy and scalable.

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