Hiring the right person is only the beginning. The real challenge is getting that new team member trained, confident, and productive without creating months of disruption inside your practice.
In this episode of the Chiropractic Deep Dive, we unpack a training led by Dr. Noel Lloyd and explore a structured approach to chiropractic staff onboarding designed to develop a capable team member within 90 days.
You’ll learn why successful onboarding starts before an employee's first day, why core values and scripts should come before software and mechanical tasks, and how setting higher expectations early can help establish the standard for your clinic. The episode also explores the importance of pairing new hires with a designated job lead and creating a job book that preserves the systems and knowledge required for each position.
We also cover how your management style should evolve as an employee becomes more competent, why ongoing certification matters, and how connecting employees to real patient success stories can help them understand the deeper purpose behind their role.
In this episode, you’ll discover:
The 90-day benchmark for training and certifying new hires
The biggest onboarding mistakes chiropractic practices make
Why pre-onboarding can dramatically improve an employee's first day
The right order for training core values, scripts, and job responsibilities
How to use job leads and job books to accelerate training
Why new employees need more direction than veteran team members
How ongoing recertification helps maintain high standards
How better onboarding can remove a major barrier to practice growth
Ready to strengthen your systems and build a practice that can grow without chaos? Book a free call with Dr. George Birnbach to learn how Five Star Management can help: https://myfivestar.com/book-consultation/
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