Genesys' Eva Majercsik on Why Empathy Is a Leadership Superpower in the AI Era

Eva Majercsik believes empathy is often misunderstood. In this episode of the Better podcast, the chief people officer at Genesys explains why empathy isn't about being nice. It's about listening to understand, creating better experiences for employees and customers, and making better business decisions.

She shares how Genesys has operationalized empathy across the company, why culture plays a critical role in AI adoption, and why the future of work will require human skills like curiosity, adaptability, and active listening more than ever.

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For a transcript of this episode, visit Genesys' Eva Majercsik on Why Empathy Is a Leadership Superpower in the AI Era | Great Place To Work®