How Change Really Works

Why do so many organizational change efforts fail—and what can leaders do differently?

In this episode, Sal Silvester sits down with Harvard-trained behavioral scientist and author Julia Dhar, co-author of How Change Really Works, to explore the human side of organizational transformation. They unpack why executives and employees can experience the exact same change so differently, the hidden “change distance” that often develops between leaders and their teams, and why companies study their external customers far more carefully than the employees expected to carry change forward.

Julia also shares what fighter-jet cockpits can teach us about employee resistance, why the environment may be failing the people—not the other way around—and whether people truly resist change or simply resist the way they're being asked to change.

A practical, science-backed conversation for leaders navigating transformation in an age of constant change and AI.