Heather L. Nalbock, MBA is a business and community engagement leader with more than 30 years of experience in relationship development, sales, and strategic growth across healthcare, education, and community-based organizations.
Currently serving as a Community Specialist at Independence Village of Petoskey with StoryPoint, Heather works closely with families to guide them through important life transitions, helping them understand retirement living and the continuum of care. Her ability to combine compassionate communication with strategic thinking has contributed to sustained success, including maintaining over 90% community occupancy for several years and achieving full occupancy through innovative outreach and education initiatives.
Heather is widely respected for her ability to bring people together through meaningful conversations and educational programming. She regularly organizes and leads community events featuring experts from across Northern Michigan, creating spaces where families, professionals, and community members can learn, connect, and make informed decisions about aging, health, and quality of life.
Earlier in her career, Heather facilitated leadership and business culture programs through Davenport University’s Institute of Professional Excellence, guiding professionals through topics such as conflict resolution, strategic thinking, and workplace collaboration. She has also held leadership roles in healthcare and medical sales, including serving as a Sales Representative in a northern Michigan hospital system, where she helped expand outreach services, strengthen physician partnerships, and develop programs that served thousands of patients.
Heather holds a Master of Business Administration with an emphasis in Healthcare Administration from Davenport University and a Bachelor of Science in Marketing from Lake Superior State University.
Known for her energetic communication style, deep business insight, and genuine passion for helping people navigate complex decisions, Heather brings a practical, real-world perspective to conversations about leadership, healthcare systems, community engagement, and the evolving needs of families today.
