You can buy attention, but you can't buy reputation. In this episode, Shauna and Mike Jones talk about what it really takes to protect a lash brand when things go wrong.
They cover accountability, why ghosting clients does more damage than the original mistake, why busy businesses need to tighten their customer service, the Black Friday shipment that got stuck at the port, and why founder stories still matter in a crowded market.
Whether you're a lash artist, salon owner, supplier, or educator, this one is a reminder that your reputation belongs to your customers.
📍 UV Lash Class + Custom Kit | $450
In person at our St. Rose location in Las Vegas. Includes a UV lamp, a tweezer attachment, and more. Next date: October 23.
Book here: https://livbaysupplies.com/products/complete-uv-kit-free-in-person-classcomplete-uv-kit-free-in-person-class?variant=43547276214334
Subscribe for new episodes, and tell us in the comments: what's the best customer service experience you've ever had?
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