As technology reshapes the way people pay, one truth remains: understanding your customers is more important than chasing the latest trends.
In this episode, Lawrence Ferrer of Bayad shares how businesses can build lasting trust by creating solutions that reflect how people actually live, work, and transact. From serving customers who still prefer in-person payments to embracing the expectations of a digital-first generation, the conversation highlights why adaptability is essential for sustainable growth.
We also explore the value of doing your homework, developing products that solve real problems, and earning credibility through consistent execution.
00:01:06 – The Philippines as a high-touch and high-tech payment market
00:03:50 – Lawrence’s hustle and early career in payments
00:05:16 – Returning to transform Bayad into an omnichannel payments company
00:08:56 – Smart Money, PayMaya, and pioneering fintech in the Philippines
00:12:47 – Mentors, hard work, and building foundational skills
00:18:32 – Discovering sari-sari stores as the key to Smart Load's success
00:24:17 – Why entrepreneurs must continuously talk to customers
00:25:43 – Transitioning from Smart to PayMaya and Voyager
00:35:35 – The challenges of growing PayMaya before the pandemic
00:41:21 – Customer Frontline Solutions and support services
00:49:24 – Using technology to improve customer experiences
00:55:14 – Educating consumers about Bayad's digital transformation
00:57:40 – Partnering with banks, wallets, and fintech companies
01:01:06 – Building teams and combining legacy and digital talent
01:06:45 – What's next for Bayad and expanding nationwide payment access
01:08:41 – Maintaining customer relationships through digital channels
💡Follow Hustleshare on YouTube: https://www.youtube.com/@hustlesharepodcast
💡Follow Hustleshare Spotify: https://open.spotify.com/show/6fPsNbi8m8mCIyGZH1YGm1?si=2c67a0451949498b
💡Follow Hustleshare on Apple Podcasts: https://podcasts.apple.com/ph/podcast/hustleshare
💡Visit Hustleshare Website: https://www.hustleshare.com/
Build your empire—subscribe and hit the bell for a new masterclass every Monday! 🚀
Watch more episodes of HUSTLESHARE:
// Subscribe https://www.youtube.com/@hustlesharepodcast
and follow Founders Only on YouTube: https://www.youtube.com/@foundersonlypodcast
// Listen on Spotify: https://open.spotify.com/show/76aB39CuQ2nEKXgaS2O3rY
// Apple Podcasts: https://podcasts.apple.com/us/podcast/founders-only/id1651692553
Connect with HUSTLESHARE:
Facebook: https://www.facebook.com/hustleshare/
| Instagram: https://www.instagram.com/hustlesharepodcast
| TikTok: https://www.tiktok.com/@hustlesharepodcast
| LinkedIn: https://ph.linkedin.com/showcase/founders-only/
| Squarespace: https://wolf-triceratops-l4zp.squarespace.com/config/pages/5c6e992371c10b1f023d7b53
Follow ONE CFO:
| Website: https://www.onecfoph.co
| Facebook: https://www.facebook.com/onecfoph/
| LinkedIn: https://ph.linkedin.com/company/onecfo
Follow PLDT:
| Website: https://pldthome.com/
| Facebook: https://www.facebook.com/PLDTHome/
| Instagram: https://www.instagram.com/pldthome/
| TikTok: https://www.tiktok.com/@pldthome
| LinkedIn: https://www.linkedin.com/company/pldt/
Follow PAYMONGO:
| Website: https://www.paymongo.com/
| Facebook: https://www.facebook.com/paymongo/
| Instagram: https://www.instagram.com/paymongo/
| LinkedIn: https://www.linkedin.com/company/paymongo
#Podcast #Hustleshare #OneCFO #PayMongo #PLDT #RonBaetiong #LawrenceFerrer
Hosted on Acast. See acast.com/privacy for more information.
