Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us.

Sadia shares her experiences of being a member of the group, how the group improves the service of PHSO for the people that use it and why it's so important to be involved.

Podden och tillhörande omslagsbild på den här sidan tillhör Parliamentary and Health Service Ombudsman. Innehållet i podden är skapat av Parliamentary and Health Service Ombudsman och inte av, eller tillsammans med, Poddtoppen.