In the latest episode of Making Complaints count, our Outreach and Engagement Officer Alison Smith is joined by Lisa Cowley, CEO of sight loss charity Beacon Vision. Lisa attended one of our Complaint Champions workshops that support organisations with the tools they need to help people that use their service to navigate the complaint process. They discuss what Lisa found out during the workshop and:

- the barriers people with sight loss face when accessing public services

- the value of complaints in making improvements

- the 150-year anniversary of Beacon Vision.

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