Arnika Knight and Michelle Parry-Slater share the decade-long journey of modernising L&D for 80,000 volunteers at Girlguiding UK. From navigating change resistance to building a multi-modal learning ecosystem, their story is packed with practical lessons for any L&D professional working at scale. The conversation explores respecting volunteers' time, supporting motivation and using a clear learning strategy to modernise learning while maintaining strong human connections.
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