S8 E 7: What Every Leader needs to Know about Challenging Conversations with Sandra Bekas

Every leader knows how to have conversations. Far fewer know how to lead them.

In this episode, Bart Egnal speaks with Sandra Bekas, Senior Learning and Development Manager at The Humphrey Group, about why conversations have become one of the most important leadership skills in today's workplace and how THG helps leaders prepare for and excel in these critical communication moments. Drawing on her background in language, rhetoric, cognitive science, and leadership development, Sandra shares insights into why conversations are where influence happens and why those moments have become more complex than ever.

Sandra explains why conversations have become more frequent, more candid, and often more challenging as employees increasingly expect leaders to be more present, more transparent, and more accessible than ever before. She discusses the difference between routine and high-stakes conversations, why framing a conversation is critical to creating clarity and trust, and how leaders can guide discussions without becoming overly directive.

The conversation also explores practical tools from The Humphrey Group's Art of Conversation program, including the ARC framework (Acknowledge, Refocus, Catalyze) for getting derailed conversations back on track. Whether you're navigating everyday discussions or pivotal leadership moments, this episode offers practical tools for communicating with greater confidence, clarity, and influence.

Show Notes: 00:58 Introducing Sandra Bekas 01:41 Introducing the topic of conversations 02:37 What led you to this role? 02:50 Love of language 03:14 Thinking and language and emotion and how that shapes reality 03:37 Moving to Japan 04:14 Japanese different language structure 04:22 Maybe trim/cut this section? 05:52 Moved back to Canada - Canadian publishing 06:15 Majority of career in instructional design... 06:35 Joining HG 07:26 How have conversations reached this inflection point? 08:00 Post-COVID interactions 08:24 In-person and digital accessibility 09:10 Leadership conversations are now more fraught 10:18 COVID level-set us 10:45 Insert: the three A's 12:47 What is the new THG program? 13:14 The Art of Conversation program 13:25 The ability to dynamically influence others 13:49 Routine conversations vs. high-stakes conversations 14:15 Corporate conversations where you want to move the needle 14:43 How you present in the moment 15:01 How to exert your influence 15:42 What is framing and why is it important? 16:01 What is the purpose of this conversation? 16:33 Example: giving a poor performance review 17:44 Example: letting down people who didn't get the promotion 20:01 Summarizing 20:48 Introducing clarity in a meeting 21:22 Bart presents a challenging example of a situation that is hard to summarize 23:36 Getting derailed conversations back on track 24:56 A.R.C. 26:06 A: acknowledge 26:17 R: refocus 26:28 C: catalyzing question 30:16 You cannot script these moments 31:04 You can still be authentic when using these tools! 32:26 Where can people find out more?