In this episode of The Responsive Lab, Scott sits down with Dave Malda, Chief Partnership Officer at iPass, and Mark Becker, Founding Partner of Cathexis Partners. Between them, they bring decades of experience helping nonprofits navigate technology decisions, from platform selection and data migrations to building integration ecosystems that hold up over time.
You'll hear about: • Why discovery should always come before demos • What nonprofits are asking for in software evaluations now that nobody was asking about five years ago • How to understand the spectrum of integrations and how to decide which approach fits each situation • When connecting your existing systems is the smarter move, and when continuing to patch things together is just delaying a harder conversation • Why new system rollouts fail even when the software itself is solid
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