Modern Therapist's Consumer Guide: Paubox. HIPAA Compliant Email, Secure Communication, and Practice Privacy. An Interview with Hoala Greevy, Founder and CEO of Paubox
Curt and Katie talk with Hoala Greevy, Founder and CEO of Paubox, about what HIPAA compliant email actually requires, where standard Google Workspace and Microsoft 365 Business Associate Agreements leave gaps, and why most secure-portal solutions fail at the inbox. Paubox is a HIPAA compliant email security platform built to deliver encrypted messages straight to the recipient's inbox, without portals, plugins, or extra clicks.
Hoala explains how Paubox wraps around the email systems therapists already use, why domain ownership and TLS encryption matter, and how inbound threats like display-name spoofing affect small practices. The conversation also covers HITRUST certification, AI scraping, the Paubox Foundations, the Paubox Kahikina Scholarship supporting Native Hawaiian students in STEM, and how to evaluate a HIPAA compliant email vendor on security, reliability, and ease of use.
This episode is part of our Modern Therapist's Consumer Guide series. While this interview is a paid partnership, our discussion and opinions are our own.
In this episode, we discuss:
- Where standard Google and Microsoft BAAs leave HIPAA compliant email gaps
- Why most secure-portal solutions never get read on mobile
- How TLS encryption and secure email delivery actually work
- What domain ownership has to do with HIPAA compliance
- How Paubox integrates with Google Workspace and Microsoft 365
- Inbound threats, display-name spoofing, and ExecProtect
- HITRUST certification and how to evaluate a HIPAA compliant email vendor
Timestamps:
- 02:18 – What Paubox does and why it was created
- 05:19 – Mission, vision, and the Paubox Foundations
- 08:38 – What HIPAA compliant email actually requires
- 10:26 – The Google and Microsoft BAA gray area
- 14:48 – What the client experience looks like
- 21:09 – Inbound email security and display-name spoofing
- 24:32 – Data access, HITRUST certification, and trust
- 34:05 – Pricing, value, and the referral program
- 38:43 – Curt and Katie Chat: Our Review of Paubox
Guest Bio:
Hoala Greevy is the Founder and CEO of Paubox, a leading provider of HIPAA compliant email solutions for healthcare organizations. Born and raised in Honolulu, he founded Paubox after a meeting with the CEO of the Make-A-Wish Foundation of Hawai'i revealed a critical need for secure healthcare communication. Greevy supports Native Hawaiian students entering STEM and technology careers through the Paubox Kahikina Scholarship. Learn more at paubox.com.
Special Offer for Modern Therapist Listeners:
Get $250 off an annual Paubox plan. Visit paubox.com and use promo code MODERN.
Full show notes and transcript: mtsgpodcast.com
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Modern Therapist's Survival Guide Creative Credits
Voice Over by DW McCann: https://www.facebook.com/McCannDW/
Music by Crystal Grooms Mangano: https://groomsymusic.com/
