In this episode, Shane talks with Harriet Lerner about how to apologize. Harriet is one of the most respected voices in the psychology of women, and the "how-tos" of navigating the swamps and quicksands of difficult relationships. She is the author of 12 books published in 35 languages. Hear why apologies are so important, the ways people ruin their apologies, what a good apology requires of us, the differences in how men & women apologize, and how to navigate a client who refuses to apologize.
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