AI adoption is not really a technology question. It's a trust question, and trust levels shift dramatically depending on where a company operates and who its customers are.
In this episode of Supply Chain Now, Scott Luton and co-host Bill Huber, retired VP CFO at VELUX, speak with Theodora Lau, founder of Unconventional Ventures, about trust and AI adoption, open banking and data interoperability, fragmented data versus bad data, workforce retraining, and the lessons global supply chains can borrow from fintech.
Theo explains how to tell healthy friction from harmful friction, treat fragmented data differently from bad data, judge AI initiatives by outcomes instead of token usage, and build systems that keep people, not service providers, in control of their own data.
Jump into the conversation:
(00:00) Introduction
(09:41) Theo Lau's path from telecom to fintech innovation
(17:35) Why trust, not technology, drives AI adoption
(20:17) What GDPR and the EU AI Act reveal about governance and trust
(28:04) Lessons supply chain can borrow from open banking and fintech
(38:27) What separates real AI transformation from bolting AI onto broken processes
(43:13) The difference between fragmented data and bad data
(54:16) A JD Power stat reshaping how consumers ask financial questions
Additional Links & Resources:
This episode was hosted by Scott Luton and Bill Huber, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/what-global-supply-chain-can-learn-from-fintech-world-1630
The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.
For licensing inquiries or permissions, please contact us at production@supplychainnow.com
© 2026 Supply Chain Now. All rights reserved.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
