Shipping teams often don’t discover wasted spend until the invoice arrives. By then, the opportunity is already gone. John Wharff explains why hidden surcharges, outdated shipping rules, and overlooked shipment outliers can quietly drive up costs, and why the best savings opportunities often come from rethinking the decisions teams already make every day.
In this episode of Supply Chain Now, Scott Luton and Tevon Taylor speak with John Wharff, Senior Director of Product Management at EasyPost, about how shippers can uncover hidden costs and build more adaptable shipping strategies. They discuss why base rates only tell part of the story, how service levels and carrier choices impact total cost, and why teams need to look beyond average shipments to find where money is being lost.
John and Tevon also explore the role of pressure testing in shipping decisions, using real shipment data to identify gaps before they become expensive problems. From improving cost per package to using AI for analysis and simulation, the conversation highlights how supply chain teams can make smarter decisions, strengthen their processes, and stay ahead of a constantly changing shipping environment.
Jump into the conversation:
(00:00) Introduction
(01:31) Meet John Wharff, Senior Director of Product Management at EasyPost
(02:33) Warm-up: John's motorcycle passion and first Harley Davidson
(06:40) Why carrier bills still surprise experienced shippers
(08:27) The trap of static rules in a dynamic shipping environment
(11:10) Bell curves and outliers: where shipping costs really hide
(15:15) Carrier mix and service levels: building your roster for peak season
(23:22) Why your master spreadsheet falls apart in real-world shipping
(32:43) Pressure testing explained: John's methodology for finding hidden costs
(37:13) AI in logistics: where it genuinely helps and where it's hot air
(46:41) Call to action: what shippers should do right now before peak season
Additional Links & Resources:
This episode was hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/pressure-test-your-shipping-decision-before-they-cost-you-thousands-1644
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