Enterprise transformation does not start with technology. It starts with understanding the business problem you are trying to solve. John Cusick explains why organizations often struggle with implementations when they focus on selecting systems before defining outcomes, and why successful transformation requires rethinking processes, improving data foundations, and designing technology around the way the business needs to operate.
In this episode of Supply Chain Now, Scott Luton speaks with Wiley Jones, Co-Founder and CEO of DOSS, and John Cusick, President of Echo Park Consulting, about how AI-native solutions are changing enterprise implementations and why companies need a new playbook for transformation. They explore why traditional ERP approaches often fail, how best-of-breed technology strategies are becoming more practical, and why organizations should focus on business outcomes instead of forcing their processes into rigid platforms. John and Wiley discuss how companies can use flexible architectures, better data management, and AI-enabled capabilities to create systems that evolve alongside the business.
John also explains how agentic implementation is changing the role of technology teams and consultants by accelerating tasks like data mapping, configuration, integration, and testing while allowing humans to focus on validation, judgment, and process design. The conversation explores why AI agents require strong context, clean data, and clear sources of truth to make reliable decisions, and why the future of enterprise technology will depend on combining automation with human expertise.
Jump into the conversation:
(00:00) Introduction
(02:13) Meet Wiley Jones, Co-Founder and CEO of Doss, and John Cusick, President of Echo Park Consulting
(06:11) Why transformation projects succeed or fail
(09:24) Why organizations start with technology instead of business problems
(12:44) The biggest challenges in enterprise implementations
(20:20) Why best-of-breed technology strategies are gaining momentum
(25:25) How AI agents are changing implementation processes
(31:05) Why process design must come before automation
(32:05) Rethinking the ERP implementation playbook with Doss
(37:05) How AI is changing the human role in implementations
(42:13) Building trust, context, and governance for AI agents
(45:21) What the future of enterprise technology looks like
(53:15) Wiley Jones' key takeaway on outcome-driven transformation
Additional Links & Resources:
This episode was hosted by Scott Luton and Wiley Jones and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/enterprise-unleashed-rethinking-transformation-playbook-1643
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