Customer feedback is valuable, but not all of it deserves a spot on your to-do list. In this episode, Jason Fried and David Heinemeier Hansson revisit a chapter from their book REWORK, sharing how 37signals filters feedback, why roadmaps can do more harm than good, and what happens when companies let fear drive their product decisions.
Key Takeaways
00:40 – Why writing down every customer request can work against you
03:08 – Handling feedback on the technical and open source side
07:37 – Why 37signals doesn't really use time specific roadmaps
09:54 – How vague promises set customers up for disappointment
13:33 – Avoiding promised feature regret
16:10 – Don't let the fear of losing customers steer your decisions
19:29 – Resisting the pressure to just "do something”
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