How to Get Your Team to Actually Use AI at Work

Why do enterprise skills programs always look great on paper, but break down the moment real work happens?

In the most recent HR Leaders Podcast episode, I had an inspiring conversation with Josh Newman, VP of Skills and Talent Readiness at ServiceNow.

He explains why organisations must shift away from perfectionist data collection and embrace good-enough skills capture paired with real-world talent readiness.

By moving training out of LMS silos and leveraging ambient data signals alongside AI simulation playgrounds, ServiceNow tracks true human capabilities in real time while keeping human judgment at the centre of workforce strategy.

5 things you'll learn from this episode:

1. Why traditional skills-based models fail and how to move past perfectionist data gathering
2. How Talent Signature captures ambient data signals from daily work to track capability growth
3. How SimStudio simulation playgrounds replace course completion certificates with real-time practice
4. The key difference between basic AI adoption and true behaviour absorption that drives business ROI
5. How building psychological safety around AI tools directly boosts employee performance and sales quota attainment

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