Karin Shanahan, EVP and Chief Supply Chain & Operations Officer at Bristol Myers Squibb, shares how she led a full-scale reboot of the company’s global operating model across 11,000 people in 80 markets. From Excel chaos and post-acquisition silos to a connected, data-led, and transparent supply chain, Karin walks through the bold decisions that made it happen. She breaks down how telling the hard truths, setting new cultural norms, and earning cross-functional trust turned dysfunction into strategy.
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