Cliff Henson leads Microsoft’s Cloud Supply Chain and Engineering, powering Azure, Microsoft 365, and Copilot across 400+ data centers globally. I sat down with Cliff to discuss how he helped pivot Microsoft from a “buy” to a “make” model, turning the cloud supply chain from a cost center into a strategic growth engine. We explore how his team implemented 26 AI agents, dramatically reducing headcount while doubling output. He also shared the blueprint for lean process, talent restructuring, and scaling AI adoption without the buzzwords, just real-world execution at enterprise scale.
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