You just invested in the latest feedback tool, the best collaboration platform, the smartest productivity software. And nothing changed. Not because the tools are bad — but because you're still measuring the wrong things. You're still rewarding the visible. You're still missing the people who quietly hold your organization together.
The future of work isn't about better tools. It's about measuring what actually matters. And what actually matters — reliability, leadership, attitude, the intangibles that move teams — has been invisible to your reward systems for too long.
Jess Dewell talks with Jacob Chase, Founder & CEO of The INFIN, on how organizations can stop chasing innovation for innovation's sake and start measuring the human contributions that technology can't replace. Jacob has built systems that capture what traditional evaluation misses: the peer-recognized strengths that drive real organizational change.
In this episode, you'll discover:
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Why innovative tools fail to drive change — and the real hurdle isn't the technology, it's understanding how people actually want to work.
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How to build feedback systems that tell you the truth — and why anonymity and safety are non-negotiable for honest insights.
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Why it's time to redesign your entire measurement and reward infrastructure — not just tweak the old system.
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How autonomy, initiative, and transparent reward systems create sustainable growth without chaos.
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Why real-time, continuous feedback outperforms annual reviews — and what that looks like in practice.
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How to measure the intangibles — leadership, reliability, attitude — that have the biggest impact on team performance.
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What a decentralized feedback system can capture that traditional metrics miss entirely.
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It is BOLD to reimagine culture and measuring formerly intangible value for all stakeholders.
The organizations winning today aren't the ones with the fanciest tools. They're the ones measuring what matters. They're recognizing contributions that numbers alone can't capture. They're willing to look beyond job titles and formal roles to see who's actually driving value. They've built systems where peer recognition and transparent rewards amplify the strengths that move culture forward.
The disconnect between tools and culture is growing. Companies invest heavily in platforms for feedback but still rely on outdated evaluation methods. They claim to value collaboration but reward individual achievement. They say culture matters but measure only output. That gap is costing you talent, innovation, and resilience.
If your feedback systems feel disconnected from reality, if your best people aren't getting recognized for their true contributions, or if you're wondering how to measure the intangible qualities that are actually holding your team together, this conversation will reorient what's possible.
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If you're ready to build the kind of business that doesn't just survive uncertainty but leads through it, check out the Driving Solutions Strategic Intensive program, designed to support leadership teams through high-stakes strategic decisions.
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You can get in touch with Jess Dewell on Twitter, LinkedIn or Red Direction website.
