Most agencies think growth problems start with lead generation.
But what if the real bottleneck is hidden inside renewal servicing?
In this episode, Michael Jans sits down with Colby Tunick of Refocus AI to explore how AI is beginning to compress renewal workflows from 90 minutes to 15 — and why that shift could fundamentally change staffing, margins, retention, and valuation inside the independent agency channel.
A conversation about AI, operational leverage, and the future economics of the independent insurance agency.
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