During The Lodging Conference, Mark Sergot, Chief Development Officer, Americas, at IHG Hotels & Resorts, and I talk about a shift reshaping hotel development: owners at the end of a franchise agreement care far more about performance than the deal they signed years ago.
Mark hears the same message again and again from owners: key money, fees and term length still count, but stronger results drive the next decision. That helps explain why IHG says Garner now ranks as the fastest-scaling brand in company history.
Mark also shares how IHG uses brands like Hotel Indigo and Ruby to give owners more options across #HotelDevelopment and conversions.
Hear how Mark thinks about #HotelPerformance, what owners tell him directly and why those conversations shape IHG's growth strategy across #Hospitality.
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