Are Hotels Automating Away the Guest Experience?

During The Lodging Conference I caught up with Sara Masterson, President, and John Schultzel, Chief Growth Officer at Olympia Hospitality, about an interesting contradiction in the #HotelIndustry. Were automating more of the guest experience while travelers increasingly crave technology breaks.

John shared how guests at an Olympia hotel in Chicago love playing vinyl records in their rooms, and Sara questions whether every new #HotelTechnology investment actually improves the guest experience.

Plus, why personal recommendations beat online reviews and why Sara favors automating repetitive tasks while keeping hotel employees focused on guests.

Thanks so much to Unifocus for supporting this podcast. Unifocus: Workforce Management Redefined. Visit unifocus.com.

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