The agencies that figure out Gen Z first will have a serious edge. As part of the Virtual Intelligence series, Jason Cass sits down with Juan Rueda, Managing Director at Virtual Intelligence, to break down what it actually takes to lead, train, and retain a Gen Z workforce.
Key Topics:
Why Gen Z's tech fluency and questioning mindset are underused agency assets
How Juan built a virtual employee training program without being a licensed agent
Agency Training Institute: training people to get licensed and do the job
Why Gen Z thrives with ownership, fast feedback, and clear standards
Owning an outcome vs. completing a checklist and why it matters
Why job hopping usually reflects a broken system, not a broken generation
Structured training programs as the key to retaining young hires
How rising costs and eroded company loyalty reshaped Gen Z's work expectations
Five reasons insurance is an ideal career for young people
Juan's closing challenge: stop assuming Gen Z is the problem
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