What happens when the person building your phone technology has actually spent time on your side of the desk? Jason sits down with Veronika Perkowski, Senior Manager of Corporate Strategy at LightSpeed Voice, to dig into how voice technology is evolving, what Nova Pro brings to agency workflows, and why today's AI voice agents may be doing more harm than good.
Key Topics:
Veronika's path from media strategy and an AI startup to LightSpeed Voice
How LightSpeed Voice builds products by staying close to agents
How LightSpeed Voice's in-house infrastructure translates to faster fixes and fewer outages
LightSpeed Solutions: the MSP and cybersecurity arm rooted in LightSpeed Voice's origins
Nova Pro: more agency control over workflows, data capture, and team measurement
Call Queries: up to 20 preset fields that auto-extract from every call transcript
Jason's real-world AI voice agent test during the ERIE cyber attack and why it backfired
Why outbound AI voice is riskier and voice delineation is still too costly for most agencies
Veronika's take: AI dominates calls short-term, but human interaction becomes novel again long-term
Why agencies should restructure around four workflow stages instead of relying on AI receptionists
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