When you experience life's toughest moments, should a chatbot be the one to comfort you?
Sophie Ruddock, COO of Empathy, doesn't think so.
In this episode, we explore the tension between scaling a tech-for-good platform and maintaining human compassion. Sophie reveals why they refuse to fully automate grief, the limits of AI in emotional support, and how solving the logistical burden of death delivers both vital social care and real business impact.
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The music on Tech Talks is created by London artist Lemzi.
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