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The Truth About AI Launches: "Is This Real?"

Dela

The question Salesforce hears most on the conference floor isn't about features. It's three words from the technical crowd: "Is this real?"

Vendors announce strategic direction; the product sometimes lands weeks later. Meanwhile, buyers have budgets to set and a six-month roadmap to defend. Go all in on an autonomous sales agent today, or spend that time fixing the data it will depend on?

Recorded at Dreamforce in San Francisco, away from the polished keynote messaging, David Savage talks to Dan Blackmore, Principal Solution Engineer at Salesforce. They unpack why "data is hard" opens every customer best-practice session, why regulated firms still hesitate when zero data retention comes with US processing, and why smaller, less glamorous use cases build the skills that matter.


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