Two-thirds of office workers now use AI tools IT never approved.
PagerDuty's Chief AI Officer, João Freitas, explains why: guardrails are being built for an ecosystem that changes monthly, and the abstraction layers meant to fix 'Shadow AI' raise a harder question underneath.. data sovereignty.
We also dig into the AI cost reckoning: why boards have moved past “are we using AI” to demanding real return on investment, and what that means for your AI stack.
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