Most leaders assume a toxic culture means bad people — but the leaders who turn it around know it usually means nobody's been tending the garden.
Leaders inheriting a toxic culture face a familiar temptation: fix it fast, or avoid naming what's actually broken. Phil EuBank, Lead Pastor of Menlo Church, has led two church staff turnarounds — one in Colorado, one currently underway at Menlo Church— and shares what actually moves the needle versus what just feels like progress. This conversation covers honest measurement, difficult transitions, and the daily discipline healthy culture actually requires.
You'll Gain Insight On
Why culture assessments fail when leaders treat them as a checkbox instead of a growth tool
The four-part framework for identifying where your team members stand on cultural change
How to inherit a toxic culture without scapegoating the leaders who came before you
Why full transparency with survey results builds more trust than a curated summary
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