This week’s guest is Shahab Shah. Ron and Shahab discussed the importance of balancing human empathy with the demands of reality, why tone matters, first steps for making improvements, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • Shahab’s favorite quote (2:25)
  • His background (4:17)
  • What was the most influential (6:23)
  • What Shahab is looking for when first entering a manufacturing plant (8:26)
  • His first steps for making improvements (13:50)
  • Balancing human empathy with reality (16:01)
  • Why tone matters (25:08)
  • How Shahab handles expectations (31:06)
  • Shahab’s final words of wisdom (42:46)

Podcast Resources

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Podden och tillhörande omslagsbild på den här sidan tillhör Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy. Innehållet i podden är skapat av Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy och inte av, eller tillsammans med, Poddtoppen.