There are 24 million caregivers in the US. For Sierra Hillman, becoming one at 22 exposed not just the many gaps in healthcare, but the massive opportunities to improve how care is designed and delivered.
In this episode, Hillman, an interaction designer at IDEO focused on healthcare and emerging technologies, shares four opportunity areas to ease the burden on caregivers: mitigating enormous burnout, navigating the system, providing physical care, and making home modifications accessible.
Read along with the full story: https://www.ideo.com/journal/opportunities-in-the-hidden-costs-of-caregiving
Related Resources:
5 principles for easing the burden on caregivers, by Sierra Hillman and John Won: https://www.ideo.com/journal/5-design-principles-for-easing-the-burden-on-caregivers
Sierra Hillman on LinkedIn: https://www.linkedin.com/in/sierra-hillman/
In This Episode
(00:00) Coming face-to-face with the hidden costs of healthcare at 22
(02:23) Solutions for mitigating enormous burnout
(03:37) Navigating the financial complexities of care
(05:52) A human-centered approach to providing physical care
(08:18) The journey to accessing at-home modifications
(09:49) We've only scratched the surface for designing for caregivers
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