How can you help high-conflict clients move beyond anger and toward solutions? When dealing with difficult people, how can you set firm boundaries without escalating conflict? Are you helping clients process their feelings, or actually equipping them with the skills to move forward?

In this episode, Joe Sanok speaks with Bill Eddy, LCSW, Esq., about four practical skills for managing conflict: the BIFF method for difficult written communication, EAR statements to demonstrate empathy and respect, SWYP to shift conversations toward solutions, and SLIC for setting boundaries and enforcing consequences.

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