#0221: (WIS) Beyond the Firewall: Building a Human Centered Security Culture with Lesley Swann

Lesley Swann, Human Risk Manager at Baker Donelson, joins us to explore what it really takes to change security behavior in a fourteen-hundred-person law firm. Lesley shares how she moved from IT technician to security engineer to building the firm's human risk program from scratch, and why she believes the real us-versus-them in security is the team and its employees versus the threat actors, not each other. We talk about psychological safety, generational communication, gamified training, and why empathy is a security skill.