In this episode, Ricardo reflects on how many project managers have shifted from managing projects to merely reacting to urgent matters. Their daily routines are consumed by meetings, messages, emails, and immediate issues, creating a sense of heavy workload but little actual progress. According to him, managing projects means reducing uncertainty, whereas managing anxiety amounts to nothing more than reacting to chaos. Artificial intelligence has accelerated operational tasks but also raised expectations for instant responses, thereby intensifying anxiety within organizations. In this context, the project manager's role becomes even more critical: establishing priorities, shielding the team from false urgencies, creating predictability, making decisions, and instilling confidence.

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