Some years ago, I had to register for my medical benefits with Redgate. My employer had contracted with Anthem for health insurance, and I went to register myself. I found that not only could I not register myself, but there was already an account there with my tax number, and it was under my wife's account. Many years ago, she had health insurance with Anthem through another employer. Anthem kept her record, which includes my tax ID. So today, in 2026, I have to log into my Anthem account with her ID to see my plan.
That's likely an older, legacy system, so we might understand that they didn't expect two people to be primary account holders over time, right? Well, we also have a more modern tax software system to deal with. Let's call the software "Chewit" to protect the reputation of the company. When we contracted with an accountant for services, they set up an account for me. However, my wife manages most of the money, so I asked them to add an account for her. Apparently, this "Chewit" business tax service only allows for one person in a household to have an account. This person has to manage the account, so now when my wife logs in with my account, I get a code, and I send it to her. If you think these are isolated, I have 3 or 4 other services that work like this, from well-known, global brands.
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