Dr. Juliana Schroeder – Going to Text Instead of Call? Think Again

Have you ever been in a conversation where you could feel—almost physically—that the other person wasn't trying to understand you, they were just trying to win? Most of us have been on both sides of that divide.

Hello, I'm your host Dr. Anthony Silard, and welcome to ReSocial—where we rediscover, reflect on and renew how we approach social relationships so we can develop Compassionate, Meaningful, Sustainable Relationships, or what we call CMSRs.

Today we’re speaking with Professor Juliana Schroeder, who teaches Negotiations and Conflict Resolution at Berkeley Haas. Her research reveals something counterintuitive: the way we approach disagreement is almost perfectly designed to fail. She's discovered what actually works in hard conversations—whether between teenagers from opposite sides of a conflict or two people in the same house trying to find their way back to each other.

Learn more about Juliana Schroeder: https://julianaschroeder.com

Psychology of Technology Institute: https://www.psychoftech.org/

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